We endeavour to despatch all orders within one working day. If you have received a despatch confirmation email containing a tracking number, this means your order has been despatched.
Please allow 10 working days for standard or tracked delivery and 72 hours for next day before contacting us for non-delivery. For international orders, please wait 14 working days before contacting us for non-delivery. In the event of an order not received during this time period, please contact us via our email@example.com stating your full name and order number. Make sure to check the date of your order and your selected shipping method’s delivery time window as unfortunately we cannot action missing or delayed orders until this time frame has passed.
If you have ordered the wrong item please get in touch with us using the email address at the bottom of this message. Make sure to include your order number and the name of item you would like to return or exchange.
If an item you have received is faulty please get in touch with us using the email address at the bottom of this message. Make sure to include your order number and the name of the item which is faulty.
All our packaging is in a plain envelope or box. However, our address is printed on the label as the sender’s return address.
We are always running new special offers. We send out emails on special deals and also put up a store notice on our online store.
Your battery will get warm when charging and with constant use. It should never be too hot to touch. If this happens, place it to one side to cool down.
An e-cig is an electrical device that vapourises e-liquid into an inhalable form. It is an alternative way to obtain the nicotine your body is craving. Made from three component parts; a rechargeable battery, a tank and an e-cig coil, easy enough for any adult to use and make the switch to vaping.